The Official Facebook Chat Plugin

Descripción

El plugin de chat de Facebook es una herramienta gratuita y fácil de usar que te permite conectar con tus clientes en tu web. Con tan solo unos clics, puedes añadirlo a tu web y ofrecer a los clientes la posibilidad de enviarte mensajes mientras lo exploran. Los chats que se inician en la web se pueden continuar en la aplicación de Messenger de los clientes, por lo que no perderás los contactos que establezcas. Puedes incluso también chatear con aquellos clientes que no tienen cuentas de Facebook Messenger en el modo invitado, se te presenta la oportunidad de llegar a más clientes que nunca.

«Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,» said Ryan Pamplin, CEO of BlendJet. «We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we’ve tripled our sales since offering it as a customer engagement channel.»

Key features of the Chat Plugin:

  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • El chat se transcribe automáticamente en la cuenta de Messenger del cliente.
  • La interfaz conocida y moderna de Messenger genera confianza y anima a tus clientes a interactuar contigo.
  • Tanto en el ordenador como en el móvil, puedes utilizar las mismas bandejas de entrada que usas para administrar los mensajes de tu página de Facebook.
  • Puedes configurar un horario de disponibilidad, respuestas automáticas y preguntas frecuentes para atender a los clientes cuando no tengas posibilidad de responderles.

Capturas

  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Starting a conversation via the Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • Set your desired language, guest mode and customize the greeting text
  • Facebook Chat Plugin settings page after successful setup

Instalación

Pre-requisites

Requires WordPress Version: 3.9 or higher

Requires PHP Version: 5.2.4 or higher

Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

Installing

To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.

Updating

Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Configure plugin for first use

After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is «Hi! How can we help you?»
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat’. To remove the plugin, you can deactivate the plugin/uninstall it.

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.

Support

If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.

FAQ

What do I need before setting up the Chat Plugin on my website?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

How does the plugin work?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.

Where can I see all my messages?

On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.

What permissions do I need on a Page to enable the Messenger customer chat feature?

Necesitas ser administrador de la pagina.

Can I see messaging analytics for my Facebook page?

On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.

Where can I find support?

Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.

Reseñas

1 de marzo de 2021
The setup is intuitive and the functionality is okay - I haven't had any problems with the chat itself. The only reason why I am giving a poor review is page speed - it adds 3 seconds to load time which is unacceptable. A lot of my clients have requested to have a fb chat on their website. It is good for business and people are used to it and like it. This being said if Facebook could fix the speed or maybe load the scripts after a user action > maybe click on the icon this will be a great plugin
1 de marzo de 2021
This is a pretty cool, nifty little feature. As a small new start up, I find the majority of my communication comes through social media channels. I've also had trouble with my site's contact form, so having an easy, no hassle way of communication is pretty cool. It was easy to install and just sits nicely in the corner of the page, large enough to be noticed but not cumbersome. I think it will be a valuable tool of communication for my customers going forward.
28 de febrero de 2021
Needs more features but doesn't seem like Facebook will add anytime soon judging by the reviews. Highly disappointing!
19 de enero de 2021
With over 100k users (currently) it was surprising to see such a low score. I felt compelled to write a review for once, though it will be short. It's true the plugin does lack customization features, but I have several clients ask me to install this on EVERY website I create for them. They love it and their clients love it. The ability to interface in real-time with potential prospects should not be understated. But it's not for everyone. I would not install this on a large corporate website. There isn't a way to "direct" or "queue" people into a sales funnel. Whoever is an admin on the Facebook page will be getting these notifications. So it's great for small to mid-sized businesses.
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Registro de cambios

2.0 – Dec 1, 2020

  • Tested up to WordPress 5.5.3
  • Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

  • Tested up to WordPress 5.5.3
  • Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

  • Tested up to WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Tested up to WordPress 5.4.2
  • Added Plugin versioning

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Fix undefined variable error message

1.4 – April 13, 2020

  • Tested up to WordPress 5.3.2
  • Simplify installation flow

1.3 – June 17, 2019

  • Tested up to WordPress 5.2.1
  • Fixed security issue

1.2 – February 28, 2019

  • Tested up to WordPress 5.1
  • Fixed issues with Safari
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Updated plugin to use new Facebook JS SDK
  • Fix: Error message in code snippet

1.0 – September 24, 2018

  • Plugin released for all users