Title: Freshchat
Author: freshchat
Published: <strong>26 de septiembre de 2017</strong>
Last modified: 27 de diciembre de 2021

---

Buscar plugins

Este plugin **no se ha probado con las últimas 3 versiones mayores de WordPress**.
Puede que ya no tenga soporte ni lo mantenga nadie, o puede que tenga problemas 
de compatibilidad cuando se usa con las versiones más recientes de WordPress.

![](https://ps.w.org/freshchat/assets/icon-256x256.jpg?rev=1736357)

# Freshchat

 Por [freshchat](https://profiles.wordpress.org/freshchat/)

[Descargar](https://downloads.wordpress.org/plugin/freshchat.2.3.4.zip)

 * [Detalles](https://es.wordpress.org/plugins/freshchat/#description)
 * [Valoraciones](https://es.wordpress.org/plugins/freshchat/#reviews)
 *  [Instalación](https://es.wordpress.org/plugins/freshchat/#installation)
 * [Desarrollo](https://es.wordpress.org/plugins/freshchat/#developers)

 [Soporte](https://wordpress.org/support/plugin/freshchat/)

## Descripción

Speak to all your WordPress site visitors and users to increase sales, collect feedback
and provide support. For setup instructions, [go here](https://support.freshchat.com/support/solutions/articles/229810-wordpress-plugin).

Modern messaging software that your sales and customer engagement teams will love.

1.Not your typical bot. Meet your new sales sidekick.

Engage proactively with those who matter with contextual and timely messages. Let
the bot kick in to capture leads, validate and qualify responses, and auto-upload
them into your CRM. Customize bot messages to set the right expectations.

2.Get all the context you need to sell smarter

With events timeline, user information, and social profiles, know who you’re talking
to and what they are up to. Bring in information from external tools like CRM or
order management systems for more context.

3.Reduce churn, increase adoption

Talk to your users before it’s too late. Set up in-app campaigns to onboard and 
educate new users, or retain and re-engage lapsing customers. Send announcements,
get feedback, and share product best practices right inside the product to close
the loop effectively and maximize impact.

Paste below snippet with your token in snippet textbox

‘<script>
 window.fcSettings = { token: «XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX», host:«
https://wchat.freshchat.com» }; </script> <script src=»https://wchat.freshchat.com/
js/widget.js» async></script>’

## Capturas

 * [[
 * This screen shot shows the Settings Screen.
 * [[
 * This shows the page where a new Chat widget installed.
 * [[
 * This shows the page where Agent reply
 * [[
 * This shows the chat widget with converstion

## Instalación

For an automatic installation through WordPress:

 1. Go to the ‘Add New’ plugins screen in your WordPress admin area.
 2. Search for ‘Freshchat’ plugin.
 3. Click ‘Install Now’ and activate the plugin.
 4. Select Freshchat and choose Freshchat is Enabled option
 5. Add the Freshchat widget code by logging in to your Freshchat account and copying
    the widget code from the [Web Messenger Settings here](https://web.freshchat.com/settings/widget)
 6. Hit Save Changes

Paste below snippet with your token in snippet textbox

‘<script>
 window.fcSettings = { token: «XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX», host:«
https://wchat.freshchat.com» }; </script> <script src=»https://wchat.freshchat.com/
js/widget.js» async></script>’

Manual Installation:

 1. Download the latest version of ‘Freshchat’ plugin from the WordPress Plugin Directory.
 2. Extract the zip and Upload the freshchat directory to your /wp-content/plugins 
    directory
 3. Go to the plugins management page and activate the plugin
 4. You now have a new admin menu ‘Freshchat’ in your WordPress admin menu bar. Click
    on it and Configure your settings as mentioned in the info comments in the screen.
 5. Select Freshchat and choose Freshchat is Enabled option
 6. Add the Freshchat widget code by logging in to your Freshchat account and copying
    the widget code from the [Web Messenger Settings here](https://web.freshchat.com/settings/widget)
 7. Hit Save Changes

Paste below snippet with your token in snippet textbox

‘<script>
 window.fcSettings = { token: «XXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX», host:«
https://wchat.freshchat.com» }; </script> <script src=»https://wchat.freshchat.com/
js/widget.js» async></script>’

## FAQ

### How can we install freshchat plugin

Kindly check the installation tab.

## Reseñas

![](https://secure.gravatar.com/avatar/461e7aaf0518912f677c141d1bb5d727d89e74f88d676a7ba4a2923918bd4446?
s=60&d=retro&r=g)

### 󠀁[WORKS GREAT!](https://wordpress.org/support/topic/work-great-134/)󠁿

 [atlantichealthcareproducts](https://profiles.wordpress.org/atlantichealthcareproducts/)
11 de junio de 2021

<script> window.fcSettings = { token: "XXXXXXX", host: "https://wchat.freshchat.
com" }; </script> <script src="https://wchat.freshchat.com/js/widget.js" async defer
></script>

![](https://secure.gravatar.com/avatar/e795432985094b60767e7728aae3ad3d73c515e3f2731128abc6d5335517c24c?
s=60&d=retro&r=g)

### 󠀁[Out of date](https://wordpress.org/support/topic/out-of-date-22/)󠁿

 [hcarmody](https://profiles.wordpress.org/hcarmody/) 26 de mayo de 2021

The plugin is severely out of date, yet the company claims to be integrated with
Wordpress.

![](https://secure.gravatar.com/avatar/a345ee5c82fbae09a831345501c861ef8bcbedcb03ac78239ca9b2c2e29ac0d3?
s=60&d=retro&r=g)

### 󠀁[JavaScript errors still unresolved](https://wordpress.org/support/topic/javascript-errors-still-unresolved/)󠁿

 [noddemix](https://profiles.wordpress.org/noddemix/) 2 de julio de 2019

Same problem as a previous user, I have a persistent error showing in the DevTools
console that hasn’t been resolved using the latest version of the plugin (2.3.0).
Uncaught TypeError: Cannot set property ‘externalId’ of undefined Same issue on 
a clean WP install so it doesn’t look like like a conflict with another plugin.

![](https://secure.gravatar.com/avatar/86dcff1571c8cc77e39a7c5943dbf1e64e5e30cacef7fafd2d003aa4bbb53df0?
s=60&d=retro&r=g)

### 󠀁[Very good plugin, just pay attention to quotation marks](https://wordpress.org/support/topic/very-good-plugin-just-pay-attention-to-quotation-marks/)󠁿

 [titonja](https://profiles.wordpress.org/titonja/) 1 de abril de 2019

It took me some time to set it up, due to copy/paste quotation marks issues. Make
sure you lose single quotation at the beginning of the code (self-explanatory) and
change English paired quotation marks to neutral quotation marks (U+0022). Hope 
it helps.

![](https://secure.gravatar.com/avatar/970b2697e30de473360ad3bf43f2d166986408140af40f1ce47b136bb03808bd?
s=60&d=retro&r=g)

### 󠀁[Works great](https://wordpress.org/support/topic/works-great-5689/)󠁿

 [James Whayman [WildPress]](https://profiles.wordpress.org/epiphron/) 22 de marzo
de 2019 1 respuesta

Works first time, not sure why the other reviewers are saying it doesn’t.

![](https://secure.gravatar.com/avatar/54d65fac39d8307b17db74ebd7ed4dab50b5ecda3927c4cd7f79c4eccac27b88?
s=60&d=retro&r=g)

### 󠀁[Not Working](https://wordpress.org/support/topic/not-working-2864/)󠁿

 [imsuju](https://profiles.wordpress.org/imsuju/) 16 de marzo de 2019 1 respuesta

Can you please briefly explain how to set up this plugin in WordPress. I followed
the steps as you mentioned but it’s not working.

 [ Leer todas las 9 reseñas ](https://wordpress.org/support/plugin/freshchat/reviews/)

## Colaboradores y desarrolladores

«Freshchat» es un software de código abierto. Las siguientes personas han colaborado
con este plugin.

Colaboradores

 *   [ freshchat ](https://profiles.wordpress.org/freshchat/)

«Freshchat» está traducido en 2 idiomas. Gracias a [los traductores](https://translate.wordpress.org/projects/wp-plugins/freshchat/contributors)
por sus contribuciones.

[Traduce «Freshchat» a tu idioma.](https://translate.wordpress.org/projects/wp-plugins/freshchat)

### ¿Interesado en el desarrollo?

[Revisa el código](https://plugins.trac.wordpress.org/browser/freshchat/) , echa
un vistazo al [repositorio SVN](https://plugins.svn.wordpress.org/freshchat/) o 
suscríbete al [registro de desarrollo](https://plugins.trac.wordpress.org/log/freshchat/)
por [RSS](https://plugins.trac.wordpress.org/log/freshchat/?limit=100&mode=stop_on_copy&format=rss).

## Meta

 *  Versión **2.3.4**
 *  Última actualización **hace 4 años**
 *  Instalaciones activas **1.000+**
 *  Versión de WordPress ** 3.0.1 o superior **
 *  Probado hasta **5.8.13**
 *  Versión de PHP ** 5.2.4 o superior **
 *  Idiomas
 * [English (US)](https://wordpress.org/plugins/freshchat/), [German](https://de.wordpress.org/plugins/freshchat/)
   y [Japanese](https://ja.wordpress.org/plugins/freshchat/).
 *  [Traducir a tu idioma](https://translate.wordpress.org/projects/wp-plugins/freshchat)
 * Etiquetas:
 * [chat](https://es.wordpress.org/plugins/tags/chat/)[freshdesk](https://es.wordpress.org/plugins/tags/freshdesk/)
   [freshworks](https://es.wordpress.org/plugins/tags/freshworks/)
 *  [Vista avanzada](https://es.wordpress.org/plugins/freshchat/advanced/)

## Valoraciones

 2.9 de 5 estrellas.

 *  [  4 valoraciones de 5 estrellas     ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=5)
 *  [  0 valoraciones de 4 estrellas     ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=4)
 *  [  0 valoraciones de 3 estrellas     ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=3)
 *  [  1 valoración de 2 estrellas     ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=2)
 *  [  4 valoraciones de 1 estrellas     ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/freshchat/reviews/#new-post)

[Ver todas las valoraciones](https://wordpress.org/support/plugin/freshchat/reviews/)

## Colaboradores

 *   [ freshchat ](https://profiles.wordpress.org/freshchat/)

## Soporte

¿Tienes algo que decir? ¿Necesitas ayuda?

 [Ver el foro de soporte](https://wordpress.org/support/plugin/freshchat/)