Freshdesk (official)

Descripción

With the Freshdesk (official) plugin, you can now:

  • quickly integrate the help widget in your WordPress site or blog
  • convert comments on your WordPress site into Freshdesk tickets
  • allow users on WordPress to seamlessly login to your support portal via SSO

Manual installation

  1. Download the latest version of ‘Freshdesk (official)’ plugin from the WordPress plugin directory.
  2. Extract the zip and upload the wp-freshworks-widget directory to your /wp-content/plugins directory.
  3. Go to the ‘Plugins’ page in your admin section and activate the plugin.
  4. You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure settings.

1.8.1

Fixed minor bugs.

1.8

Security fix for open redirect vulnerablity. Now users are required to configure all the portal urls in the settings page.

1.7

Added option to enable/disable sso.
Logging out of wordpress will no longer logout the Freshdesk session.
Added validations for the settings page.
Fixed the error showing up on the plugin settings page.

1.6

Fix for SSO login redirect back to Freshdesk.
Change logout url to Freshdesk logout url so that Freshdesk is also logged out.

1.5

Fixing problem with 1.4 getting listed as development version.
Includes bug fix for SSO and Vanity URL redirect.

1.4

Bug fix for SSO and Vanity URL redirect.
Now works with SSO and Vanity URL.

1.3

Added comment link to ticket description.

1.2

Fix for the error message on enabling the plugin.

1.1

Revision with bugs addressed.

1.0

This is the First release version.

Capturas

  • The Freshdesk help widget
  • Freshdesk (official) plugin's settings page in WordPress

Instalación

  • For an automatic installation through WordPress
  1. Go to the Plugins page in your WordPress admin section.
  2. Click the ‘Add new’ button.
  3. Search for the ‘Freshdesk (official)’ plugin.
  4. Click ‘Install now’ and activate the plugin.

FAQ

1. What is the help widget?

The help widget allows you to embed a contact form or help articles in your website. To use the help widget, you need to create a Freshdesk account by signing up here.

2. Where can I find the help widget code?

Once you’ve logged in to your Freshdesk account, you can go to Admin > Widgets and create a new widget. You can click the ‘Embed code’ tab to copy the code from your Freshdesk account.

You can then paste it in the plugin settings page in WordPress. This will make the widget appear on all pages in your WordPress account.

3. Where do I find the SSO shared secret key?

The SSO shared secret will be available in your Freshdesk account’s Admin -> Security page.

Reseñas

2 de octubre de 2018
When I consider the fact that this plugin has not been updated for over 2 years I should have followed that warning. This looks like a great plan and deal on the surface but once they get ahold of you, they try to upsale you into a much bigger subscription you could ever need. Worse, I got tickets from customers, but because of faulty Single Sign On (SSO), I could not get them because each time I signed on I was redirected to a 404 on my own site. I went back and forth with the support people, Aswin George US, and Hariharan Bharathwaj and there responses were extremely general, to the point of being submissive, while the information they provided in their short responses demonstrated that they did not fully understand the problem. So I now must deal with negative responses from customers I could not answer because I never had access to their email/ticket submissions! I am ripping the plugin out and not looking back. What a waste of time.
3 de septiembre de 2016
I'm really pleased with the SSO integration. The pop up widget didn't work but may be a theme or plugin incompatibility, but I don't want that function anyway.
Leer todas las 7 reseñas

Colaboradores y desarrolladores

«Freshdesk (official)» es un software de código abierto. Las siguientes personas han colaborado con este plugin.

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Registro de cambios

2.0

Updated code to match WordPress latest coding standards.
Reorganized the settings page.
Updated content in the settings page to make things easier to understand.
And we’re back! 🙂

1.8.4

minor sso bug fix.

1.8.3

fixed redirects not working when http protocol is not allowed in the redirect parameter.

1.8.2

replaced split with explode to support php7

1.8.1

Fixed minor bugs.

1.8

Security fix for open redirect vulnerablity. Now users are required to configure all the portal urls in the settings page.

1.7

Added option to enable/disable sso.
Logging out of wordpress no longer logs out the Freshdesk session.
Added validations for the settings page.
Fixed the error showing up on the plugin settings page.

1.6

Fix the SSO login redirect to Freshdesk and on wordpress logout, logout of Freshdesk as well.

1.5

Includes fix for SSO and Vanity URL redirect.

1.4

Bug fix for SSO and Vanity URL redirect.

1.3

Added comment link to ticket description

1.2

Fix for the error message(«The plugin does not have a valid header.») on enabling plugin

1.1

Previous revision.
Bug Fix:
– Freshdesk remote log-in failing for new users.
– Sign-out from freshdesk does not logout wordpress session.

1.0

First Release Version.