ifthenpay | Payments for LatePoint

FAQ

¿Qué necesito para empezar?

• Una cuenta válida de ifthenpay (regístrate en ifthenpay.com/aderir)
• LatePoint 5.6+ active
• WordPress 6.5+ y PHP 7.4+

How do I get my Backoffice Key?

Your Backoffice Key is assigned by ifthenpay at the time your contract is validated at ifthenpay.com/aderir — it’s the same key used by ifthenpay’s other website and app integrations. If you don’t have it — setting up a new site, or you’ve lost it — ifthenpay support is who can resend it.

How do I get a Gateway Key for LatePoint?

A Gateway Key must be provisioned specifically for the LatePoint context before this plugin can use it — a Gateway Key created for a different platform (e.g. a generic website or another CMS) will not appear here, even with a valid Backoffice Key. Ask ifthenpay support to provision a Gateway Key for LatePoint on your account, then pick which payment methods (Multibanco, MB WAY, Payshop, cards, …) should be enabled on it — they’ll guide you through activation for each. Once that’s done, the plugin’s settings page picks it up automatically; there is nothing to enter by hand beyond the Backoffice Key itself.

¿Cómo lo configuro?

1. Ve a LatePoint → Ajustes → Pagos.
2. Enter your Backoffice Key and click Connect — this checks it against ifthenpay and shows your available Gateway Key(s).
3. Pick a Gateway Key, select the payment methods (including invoices) you want to offer, then save.
4. Save again any time you change the Gateway Key — this also re-registers the payment notification (callback) URL ifthenpay uses to confirm a payment automatically; see below.

Does ifthenpay need access back into my site?

Yes — after a Gateway Key is saved, the plugin registers a payment notification URL with ifthenpay (https://yoursite.com/wp-json/ifthenpay-lp/v1/callback) so a payment can be confirmed automatically once it’s completed. This happens automatically; there’s nothing to copy or paste. If your server sits behind a firewall, WAF, or security plugin that blocks unfamiliar inbound requests, allow GET requests to that URL path through — otherwise a completed payment may not be confirmed automatically. If registration itself fails (for example, your site isn’t reachable from the internet yet), the settings page shows which Gateway Key failed and why, without needing to re-enter anything.

¿Cómo funciona el proceso de pago?

Los pagos se procesan de forma segura mediante el sistema de pay-by-link de ifthenpay. Los clientes seleccionan un método de pago durante la reserva, y se abre una página de pago segura para completar la transacción. Una vez pagado, el estado se verifica y la reserva se confirma automáticamente.

How does Multibanco payment work?

Multibanco is deferred, not instant: at checkout the customer gets an Entity/Reference/Amount to pay at an ATM or via homebanking, instead of a card-style payment page. The booking is created right away — pending, not confirmed — and the reference is shown on the confirmation page, in the confirmation email, and later in the customer’s dashboard, so it isn’t lost. The booking confirms automatically once ifthenpay notifies the site the reference was paid, typically within minutes of payment.

How does Payshop payment work?

Payshop works the same way as Multibanco: a deferred reference, shown at checkout, in the confirmation email, and on the customer’s dashboard, payable in person at any Payshop agent or CTT post office. The booking is created pending and confirms automatically once ifthenpay notifies the site it was paid.

What happens if a Multibanco or Payshop reference is never paid?

The booking still holds the time slot while the reference is pending — nobody else can book it in the meantime, so an unpaid reference blocks that slot until it expires. An hourly job cancels bookings whose reference has passed its validity window, releasing the slot back for others to book. Set how many days a reference stays valid, and the minimum lead time before an appointment a reference can still be issued for, under LatePoint → Settings → Payments → Pay Later Configuration → [Multibanco/Payshop] → Timing. Each agent also gets a daily email listing their own appointments whose reference lapsed unpaid, so nothing falls through unnoticed.

A customer says they paid a Multibanco or Payshop reference but the booking still shows pending — what do I do?

This is rare (a network hiccup between ifthenpay and your site), but recoverable without touching the database or a server. Go to Settings → ifthenpay for LatePoint in wp-admin — the Outstanding Deferred Payments table lets you Recheck a specific payment (confirms it with ifthenpay directly before settling anything, so it’s safe to run even if the payment never actually completed) or Cancel it to release the slot.

A customer paid instantly (MB WAY, card, …) but no booking shows up — where did the money go?

This can happen if the customer’s connection dropped right after paying, before their booking could be finalised. Go to Settings → ifthenpay for LatePoint in wp-admin and check the Unclaimed Realtime Payments table — it lists any payment that was confirmed paid by ifthenpay but never matched to a completed booking, along with whatever contact and booking details were captured at checkout, so you can follow up with the customer directly. Mark a payment Resolved once you’ve handled it with them; if you did that by mistake, the Resolved tab lets you undo it.

¿Se almacenan los datos de pago?

No. El plugin no almacena números de tarjeta ni datos bancarios completos. Solo se conservan pequeñas referencias necesarias para la conciliación de pagos.

¿Existe un entorno de pruebas?

ifthenpay puede ofrecer entidades de prueba; si no está disponible, usa una prueba real de bajo valor.

¿Qué métodos de pago se admiten?

Cualquier método de ifthenpay asociado a tu Clave de Gateway (p. ej., Multibanco, MB WAY, Payshop, Pix, Tarjeta de crédito si está habilitada).

¿Qué tan segura es la integración?

Las solicitudes se cifran mediante HTTPS; los datos se minimizan; no se almacenan datos de tarjetas. Los pagos son gestionados fuera de tu sitio por ifthenpay, lo que garantiza el cumplimiento de PCI.

¿Por qué fallan los enlaces de pago o se agota el tiempo de configuración?

El firewall de tu servidor o una VPN pueden estar bloqueando las solicitudes salientes. El plugin necesita conectarse con las API de ifthenpay para funcionar. Asegúrate de que tu administrador de red permita el tráfico HTTPS saliente hacia los dominios de ifthenpay.

A booking or payment confirmation email never arrived — is that this plugin?

Usually not a payment problem — check who was actually supposed to get it. LatePoint’s own New Booking Notification workflow emails both the agent («New Appointment Received») and the customer («Appointment Confirmation») when a booking is made. The Payment Received workflow this plugin adds emails the customer only, once payment settles — an order can span bookings with different agents, so there’s no single agent to notify there. Both live under LatePoint → Automation → Workflows and both send through WordPress’s own mail function; if your host doesn’t relay mail reliably (common on shared hosting), they silently fail to send — install and configure an SMTP plugin (e.g. WP Mail SMTP) with a real mail provider. Either way, the booking status and any Multibanco/Payshop reference are always also shown on-screen at checkout and in the customer’s LatePoint dashboard, so a missing email doesn’t put the payment itself at risk.