Title: NanoSupport — Support Ticketing & Knowledgebase for WordPress Author: Mayeenul Islam Published: 17 de junio de 2016 Last modified: 2 de abril de 2021 --- Buscar plugins ![](https://s.w.org/plugins/geopattern-icon/nanosupport_e9e9e9.svg) # nanosupport Por [Mayeenul Islam](https://profiles.wordpress.org/wzislam/) * [Detalles](https://es.wordpress.org/plugins/nanosupport/#description) * [Valoraciones](https://es.wordpress.org/plugins/nanosupport/#reviews) * [Desarrollo](https://es.wordpress.org/plugins/nanosupport/#developers) [Soporte](https://wordpress.org/support/plugin/nanosupport/) ## Descripción Este plugin ha sido cerrado el 24 de marzo de 2025 y no está disponible para descargar. Motivo: Problema de seguridad. ## Reseñas ![](https://secure.gravatar.com/avatar/0dbfe798bd8055f2012193ba88223b190c2f20d80d9ef3954879f8adead561a5? s=60&d=retro&r=g) ### 󠀁[High class!](https://wordpress.org/support/topic/high-class/)󠁿 [barrudo](https://profiles.wordpress.org/barrudo/) 22 de mayo de 2020 1 respuesta Very light, comfortable module for the basic site. Thanx to developers! ![](https://secure.gravatar.com/avatar/b1266cb282118a1e664367e384b86a50abe368fa7453c9b1485a1af13910e637? s=60&d=retro&r=g) ### 󠀁[How to allow user to upload an image?](https://wordpress.org/support/topic/how-to-allow-user-to-upload-an-image/)󠁿 [alexsina](https://profiles.wordpress.org/alexsina/) 20 de enero de 2020 Hello, For most cases, we need users to attach/include an image in the tickets, any way to allow users to do that please? Thanks, nice day. ![](https://secure.gravatar.com/avatar/50a36b6b5906840ad6d20da3c43014324ed97eff5d6652934989bfea5365e964? s=60&d=retro&r=g) ### 󠀁[Quick support](https://wordpress.org/support/topic/quick-support-44/)󠁿 [pavel21](https://profiles.wordpress.org/pavel21/) 5 de junio de 2019 1 respuesta i’ve resolved my question very fast. Good and useful plugin ![](https://secure.gravatar.com/avatar/782f4466800ee002eaf76edcc9a86a2ddbd287a07652068355f89f04f65e8d4c? s=60&d=retro&r=g) ### 󠀁[Best ticket system on WordPress!](https://wordpress.org/support/topic/best-ticket-system-on-wordpress/)󠁿 [carllockett3](https://profiles.wordpress.org/carllockett3/) 8 de septiembre de 2018 1 respuesta I have been looking for a help desk system for sometime and finally came across Nanosupport. This is perfect with all the features I needed, including email! The Knowledgebase also replaced another plugin I was using and this one is also a great feature. Keep up the great work! ![](https://secure.gravatar.com/avatar/89a0c25d75d76a097353ddf9a8d4afdb39c97d6df04de8181684a7bbb98398a3? s=60&d=retro&r=g) ### 󠀁[Decent plugin but missing…](https://wordpress.org/support/topic/decent-plugin-but-missing/)󠁿 [diabolico](https://profiles.wordpress.org/diabolico/) 16 de abril de 2017 3 respuestas I was split between 2 and 3 stars … This plugin features works great but its missing some of the basic things what any helpdesk software/plugin should have: – missing visual editor for replies, both client and staff – option to turn on/off visual editor separately for client/staff – option to upload files, limit what type of files, limit upload for client/staff and if ever implemented it would be great to use separate folder (e.g. outside uploads folder) – add or remove ticket priority options (e.g. remove «critical» or add «apocalypse») – option for SLA, e.g. low priority 24h, critical 2h, etc… – add different types of clients and limit their options, e.g «normal» client cant set priority higher than medium, VIP client can set anything… or even better – have an option to add additional (custom) type of clients on top of «normal» one with options to enable/disable – separate role for staff – simpler builder for tickets so we can organize in what order stuff should be and add/remove what the client can see, e.g. set priority before subject or add checkbox/dropdown list – to put it simple the «builder» should just enable/disable segments and move them up/down like we can organize menu or widgets – set time limit for clients to answer or the ticket will autom. close Good to have but not dealbreaker:– fetching emails – working hours / working hours based on ticket priority, e.g. critical 24/7, low 8am-4pm, etc – expand client/user pages so we can add additional info like company, address, phone… and enable/disable what info they can edit – option to block clients/users to see WP backend and if blocked to limit to their tickets and info only Implement this and start selling your plugin and if you dont set rip- off price i would buy it for sure. Asking all this for free would be unrealistic so i do not expect to have all this features for free. What suggestions you think are good, what you could be able to implement, what price… its your call. ![](https://secure.gravatar.com/avatar/98a9361ee2b1396c45c1a1ee89d02e9490b17714e7b69ba65fcd268c883ceb3b? s=60&d=retro&r=g) ### 󠀁[I see no connection to Knowledge base](https://wordpress.org/support/topic/i-see-no-connection-to-knowledge-base/)󠁿 [jaroslawistok](https://profiles.wordpress.org/jaroslawistok/) 6 de marzo de 2017 3 respuestas I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn’t work properly. This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this. So I am now searching further… P.S. Also it takes away my sidebars. P.S. But it is on the right way ;o) and its not clunky like many others [ Leer todas las 16 reseñas ](https://wordpress.org/support/plugin/nanosupport/reviews/) ## Colaboradores y desarrolladores «NanoSupport — Support Ticketing & Knowledgebase for WordPress» es un software de código abierto. Las siguientes personas han colaborado con este plugin. Colaboradores * [ Mayeenul Islam ](https://profiles.wordpress.org/wzislam/) * [ nanodesigns ](https://profiles.wordpress.org/nanodesigns/) «NanoSupport — Support Ticketing & Knowledgebase for WordPress» está traducido en 5 idiomas. Gracias a [los traductores](https://translate.wordpress.org/projects/wp-plugins/nanosupport/contributors) por sus contribuciones. [Traduce «NanoSupport — Support Ticketing & Knowledgebase for WordPress» a tu idioma.](https://translate.wordpress.org/projects/wp-plugins/nanosupport) ### ¿Interesado en el desarrollo? [Revisa el código](https://plugins.trac.wordpress.org/browser/nanosupport/) , echa un vistazo al [repositorio SVN](https://plugins.svn.wordpress.org/nanosupport/) o suscríbete al [registro de desarrollo](https://plugins.trac.wordpress.org/log/nanosupport/) por [RSS](https://plugins.trac.wordpress.org/log/nanosupport/?limit=100&mode=stop_on_copy&format=rss). ## Meta * Versión **0.6.0** * Última actualización **hace 5 años** * Instalaciones activas **N/D** * Versión de WordPress ** 4.4.0 o superior ** * Probado hasta **5.7.15** * Versión de PHP ** 5.4.0 o superior ** * Idiomas * [Bengali (Bangladesh)](https://bn.wordpress.org/plugins/nanosupport/), [Danish](https://da.wordpress.org/plugins/nanosupport/), [English (US)](https://wordpress.org/plugins/nanosupport/), [Russian](https://ru.wordpress.org/plugins/nanosupport/), [Spanish (Mexico)](https://es-mx.wordpress.org/plugins/nanosupport/) y [Spanish (Spain)](https://es.wordpress.org/plugins/nanosupport/). * [Traducir a tu idioma](https://translate.wordpress.org/projects/wp-plugins/nanosupport) * [Vista avanzada](https://es.wordpress.org/plugins/nanosupport/advanced/)