Tidio – Live Chat & AI Chatbots

Descripción

Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.

It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.

Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution. On top of that, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!

WHY CHOOSE TIDIO?

• Automatically answer up to 70% of customer questions with Lyro AI chatbot for faster support
• Talk to your visitors on the live chat – quickly solve issues and sell proactively
• Use pre-made chatbot strategies to solve problems and increase sales
• Preview carts, check order history, and recommend products directly in the chat
• Add Tidio to your WordPress website in 30 seconds – just click “Download”
• Manage and resolve customers’ requests with a powerful email ticketing system
• Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
• Route every conversation to the right agent with the Departments feature
• Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more.

WHAT DO YOU GET WHEN YOU INSTALL TIDIO?

1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS

• Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
• Utiliza el chat en vivo de Tidio en tu navegador, escritorio o móvil
• Customize the live chat widget, so it fits your website look
• El widget es 100% apto para móviles, por lo que tus clientes podrán escribirte desde un teléfono inteligente, una tableta o un ordenador de sobremesa: siempre funcionará sin problemas en cualquier dispositivo.
• Manage all your live chat, e-mail and Messenger messages from one panel
• Mantente en contacto con tus visitantes en el móvil y la tableta gracias a las aplicaciones gratuitas de Tidio para iOS y Android

2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT

• Use Lyro – a conversational AI – to offer personalized assistance
• Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
• The AI stays within the boundaries of your knowledge base, and you can update its information at any time
• Lyro is easy to implement and doesn’t require training
• Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
• You can activate the AI in under 3 minutes and it supports your customers 24/7.

3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT

• Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
• Presenta tus servicios mucho más eficazmente con conversaciones automatizadas
• Collect emails proactively
• Provide the best content and information tailored to your visitors’ profiles and interests
• Provide answers to the most common questions instantly, at any time, 24/7
• Añade etiquetasy otras propiedades a tus visitantes y envía información valiosa a tu CRM
• Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
• Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.

4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE

To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.

5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS

We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.

TESTIMONIOS

Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.

Hard to believe it? Read the testimonials, because our users say it’s the best:

★★★★★

Tidio es la plataforma definitiva para la construcción de relaciones con los clientes. También nos ayuda a reconocer a los clientes difíciles y a manejarlos de manera eficaz. Eso no siempre sería posible por correo electrónico.
​​@janoleroux

★★★★★

Bien diseñado, fácil de usar y amigable. Gran plugin para tu negocio.
​​@irshadpm

★★★★★

Supera nuestras expectativas. Más que un simple chat, es una herramienta profesional de soporte en línea.
Muy recomendable si necesitas gestionar a tus clientes de forma profesional.
​​@supportenligne

VERSIONES DE IDIOMAS

Cambia de idioma o configura el chat en varios idiomas. Muestra una versión traducida del widget según la ubicación del cliente.

Los idiomas pretraducidos incluyen:

• Inglés
• Francés / Français
• Español / Español
• Italiano / Italiano
• Alemán / Deutsch
• Surco / Svenska
• Portugués / Português
• Hindú / हिन्दी
• Árabe / العربية
• Polaco / Polski
• Chino / 中文 (Zhōngwén), 汉语, 漢語
• Danés / Dansk
• Holandés / Nederlands
• Hebreo / עברית
• Japonés / 日本語
• Coreano / 한국어
• Persa / فارسی
• Rumano / Română
• Ruso / Русский
• Turco / Türkçe

PRICING

Most of our powerful features are available in the free plan. If you want to test all of them, sign up for a 7-day free trial.

See all available pricing options on our website.

TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:

OpenSSL (to increase security by encrypting your access tokens)
cURL