Tidio Live Chat

Descripción

Tidio Live Chat is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides. A free plan is available!

What else do we feature?

  • Extremely easy installation – once you install the plugin, you’re ready to go
  • Tidio Chatbots that will solve your customers’ issues 24/7 and generate more leads
  • Keep track of who visits your website
  • Contact any customer that is currently visiting your site
  • Adjust the colour scheme to your needs
  • Use a dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome)
  • The integrated widget supports 183 languages, with 21 pre-translated language packs available
  • A modern widget design that suits any website
  • An offline form for your visitors, so that you get email notifications about messages when you’re not online
  • Contact your visitors via email when they leave the chat
  • Integration with Zendesk, GetResponse, SalesForce, MailChimp, and many more
  • All channels in one place – use chat, email, and Messenger in a single panel
  • Great technical support 24/5
  • A free plan available

Our app merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service. Imagine that a potential client wants to leave you; the Tidio Chatbot can engage them 24/7 (you don’t even have to be online!), offering them help in case of an issue, or asking them for an email address for later contact. Your client is happy, and you have a new lead. Isn’t that excellent customer service?

¿Cómo funciona?

Right after you install, open the “Tidio Chat” tab, and you’re ready to go! A chat widget will be visible on your website, so your visitors can contact you in real time. Once you access the Tidio dashboard, you can reply to any incoming chats, configure Chatbots, and manage other settings.

Supported languages

  • Inglés
  • Español
  • Portugués
  • Árabe
  • Chino
  • Danés
  • Holandés
  • Francés
  • Alemán
  • Hebreo
  • Hindi
  • Italiano
  • Japonés
  • Coreano
  • Persa
  • Polaco
  • Rumano
  • Ruso
  • Sueco

If you’re lacking support of your language, please contact us on contact[at]tidio.net or visit our website www.tidiochat.com

Please note that Tidio Chat is free. After activating the plugin, your 7 day trial period will begin. When the trial period is finished, you can downgrade your account to Free or continue to use the PRO account. More information here.

Capturas

  • Chat en vivo - Responde de manera instantánea a los visitantes de tu web.
  • Panel de Chat intuitivo - gestiona y supervisa todas las conversaciones y los visitantes desde un único lugar.
  • Automatizaciones - Configura respuestas automáticas.
  • Aplicación para móviles (iOS, Android) y para dispositivos de escritorio (WIndows, OS X).

Instalación

  1. Go to WordPress Control Panel
  2. Click “Plugins”, then “Add New”
  3. Type in “Tidio Live Chat” and click “Search Plugins”
  4. Download and install the Plugin
  5. Click the “Activate Plugin” link
  6. Move to the “Live Chat” section in the menu
  7. Done! Now you can start talk with your users

Preguntas frecuentes

Can I add an infinite number of agents?

Yes , there is no limit to the number of agents you can add.

Is it possible to translate every single element of Tidio Chat?

Yes, all elements of Tidio Chat are translatable in your control panel.

Can I change the colour of the chat’s widget?

Yes, you can change the chat’s appearance according to your needs.

Do I need to know any programming language to install Tidio Chat?

No, just click the Download option and start using chat’s simple interface right away.

Can I manage TidioChat for two sites, from one control panel?

You can switch between projects easily or open another project in incognito/private mode.

If I’ll have multiple agents, is there a way to have a separate avatar for every single agent?

Yes, you can have a separate avatar for each of your agents.

Can I see history of past conversations?

Sí, en el menú historia, en la parte de la izquierda del panel del chat.

Is there an option to set “respond automatically”?

Puedes crear mensajes automáticos para comenzar una conversación con tus clientes.

Is there an application for iOS or Android?

Sí, puedes descargar nuestra app para móviles desde la App Store (http://goo.gl/mqth2P) o desde Google Play (http://goo.gl/ayibFD)

Can I install TidioChat on my plain html site?

Sí, sí puedes

Is it possible to initiate a conversation before the visitor does?

Yes, you can do it with the automatic messages feature or simply choose a client from the visitors list and engage a conversation.

Can I move the Tidio Chat widget?

Puedes ubicar el chat en 2 posiciones: abajo a la izquierda y abajo a la derecha.

Can I hide chat’s widget?

Sí, simplemente ve al panel del chat y selecciona “Mostrar” para desactivarlo.

Reseñas

The definitive chat!!!

I deeply tested at least 10 premium chat services. Tidio is the best. why? Light, full customisable, create infinite triggers via automation+bot, five star custom service!
Anyone who is seriously involved in Ecommerce business should test Tidio chat premium with his bot. There is even a free trial.

Of course is not free but your customer will get an amazing support and your revenue will increase.

Super

Great and fast contact! And the right solution for my problem! perfect!

OK, but not ‘all that’

Well its free, but a little limited. Mobile and desktop reply app are nice. It works fine, but that ’20 seconds’ to setup is false. Between setup, apps setup, API keys (which have done nothing to send to Insightly) I’ve spent almost 2 hours! So that’s a BS statement.
Pops up a new window instead of within wordpress admin page, and you need to keep signing in if you close or open any of the chat apps.
Sent a message to support, and still havent heard back from the ’24/7′ support team.

There are other chat plugins, I will probably try a few more as anything beyond the basics on this one will cost you $$, and I’m not confident its going to be worth it.

Still giving it a try for a few days.

Leer todas las 180 reseñas

Colaboradores y desarrolladores

“Tidio Live Chat” es un software de código abierto. Las siguientes personas han colaborado con este plugin.

Colaboradores

Traduce “Tidio Live Chat” a tu idioma.

¿Interesado en el desarrollo?

Revisa el código , echa un vistazo al repositorio SVN , o suscríbete al log de desarrollo por RSS .

Registro de cambios

3.3.2

  • Cambio de la ubicación del script del widget en los temas de WordPress para mejorar la carga de la página.
  • Usa el correo electrónico de administrador como correo electrónico predeterminado para una cuenta de Tidio.

3.3.1

  • Textos actualizados en el plugin para ser más intuitivos.

3.3.0

  • Nuevo botón añadido para restablecer los datos de la cuenta.
  • Los datos de la cuenta no son eliminados automáticamente una vez desactivado o desinstalado el plugin.

3.2.0

  • Eliminados archivos obsoletos, solicitudes de API ahora por https.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Versión inicial.