If WooCommerce refuses an order, the plugin pulls that order. Update the plugin and the backend together. Retry Failed Orders uses the same path. Order polling stays off unless you turn it on.<\/p>","2.1.4":"
Retry Failed Orders now reaches HiraAssist. Update, then use that button for orders that failed to reach WooCommerce.<\/p>","2.1.3":"
Setup no longer asks you to pick chat or shop. Paste the widget key, and add the WooCommerce key only if you want shop sync. You can change either later.<\/p>","2.1.1":"
Appearance is now set in the HiraAssist dashboard. Update the plugin, then save colors and button label there.<\/p>","1.0.0":"
Initial release. Connect your site to AI-powered helpdesk and sales support!<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3589898,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3589898,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3589898,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3589898,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","2.1.1","2.1.3","2.1.4","2.1.5"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"HiraAssist admin page - easy connection setup with Company ID and API Key","2":"Connection status dashboard showing active webhooks and sync options","3":"AI chat widget on storefront providing customer support","4":"Product sync in action - real-time catalog updates","5":"Branch and delivery sync configuration options"}},"plugin_section":[],"plugin_tags":[2353,2364,2369,2379,286],"plugin_category":[45],"plugin_contributors":[269455],"plugin_business_model":[],"class_list":["post-295910","plugin","type-plugin","status-publish","hentry","plugin_tags-ai","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-live-chat","plugin_tags-woocommerce","plugin_category-ecommerce","plugin_contributors-jogernut","plugin_committers-jogernut"],"banners":{"banner":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/banner-772x250.png?rev=3589898","banner_2x":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/banner-1544x500.png?rev=3589898","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/icon-128x128.png?rev=3589898","icon_2x":"https:\/\/ps.w.org\/hiraassist-helpdesk-ai-sales\/assets\/icon-256x256.png?rev=3589898","generated":false},"screenshots":[],"raw_content":"\n
HiraAssist - Helpdesk and AI Sales Agent<\/strong> connects your WordPress site to HiraAssist's AI-powered helpdesk and sales platform. Add live chat to any site in seconds. If you run WooCommerce, you can optionally sync products, orders, and shipping rates too.<\/p>\n\n Important:<\/strong> This plugin requires a HiraAssist account (free trial available at hiraassist.com<\/a>). When connected, the plugin may send product data, order information, and chat messages to HiraAssist servers to provide AI-powered helpdesk and sales features. The site administrator controls whether the chat widget is enabled and whether WooCommerce sync is active.<\/p>\n\n This plugin connects your WordPress site to HiraAssist<\/a>, a third-party SaaS platform for AI helpdesk and sales automation.<\/p>\n\n What the service is used for:<\/strong>\n* Live web chat widget on your site\n* AI-powered customer support and sales conversations\n* Optional WooCommerce product catalog sync, order sync, and shipping rate quotes<\/p>\n\n What data is sent, and when:<\/strong>\n* On connect:<\/strong> Company ID, API keys, store URL, and (if WooCommerce sync is enabled) product\/order webhook payloads\n* When the chat widget is enabled:<\/strong> Chat messages between site visitors and the AI assistant; logged-in WordPress user name\/email\/phone may be passed to pre-fill the chat session\n* When WooCommerce sync is enabled:<\/strong> Product and order data via WooCommerce webhooks\n* When delivery quotes are enabled:<\/strong> Cart items and delivery address are sent to your own site's REST endpoint so HiraAssist can request shipping rates<\/p>\n\n Privacy & terms:<\/strong>\n* HiraAssist Terms of Service<\/a>\n* HiraAssist Privacy Policy<\/a><\/p>\n\n The chat widget is only loaded when a site administrator enables it in the plugin settings. Anonymous visitor tracking is not performed by this plugin beyond what is required to operate the chat session initiated by the visitor.<\/p>\n\n WooCommerce is not required<\/strong> to use the web chat widget. Store sync, webhooks, and shipping quotes are only available when WooCommerce is installed and<\/strong> the administrator enables store sync in the plugin settings.<\/p>\n\n One-Click Setup<\/strong>\n* Automatically generates WooCommerce API credentials\n* Auto-configures webhooks for real-time synchronization\n* No manual configuration required<\/p>\n\n Real-Time Product & Order Sync<\/strong>\n* Products sync automatically via webhooks\n* Order updates flow seamlessly to HiraAssist\n* Inventory changes reflected instantly\n* Support for simple and variable products<\/p>\n\n AI-Powered Chat Widget<\/strong>\n* 24\/7 automated customer support\n* Integrated with your product catalog\n* Context-aware responses based on customer history\n* Product recommendations and order tracking\n* Appearance is customized in the HiraAssist dashboard<\/p>\n\n Branch-Scoped Catalog<\/strong>\n* Optional branch ID for multi-location businesses\n* Sync products to specific HiraAssist branches\n* Configure delivery calculations per branch<\/p>\n\n Secure & Reliable<\/strong>\n* Encrypted credential storage in WordPress database\n* Webhook signature verification for all incoming data\n* Follows WordPress and WooCommerce security best practices\n* Requires This plugin communicates with HiraAssist servers (hiraassist.com) to provide AI customer support functionality:<\/p>\n\n All data transmission uses encrypted HTTPS connections. Review HiraAssist's privacy policy at hiraassist.com\/privacy<\/a>.<\/p>\n\n The plugin communicates with these HiraAssist endpoints:\n* Need help? We're here for you!<\/p>\n\n This plugin connects to HiraAssist's external services. By using this plugin, you agree to:<\/p>\n\n Review these documents to understand how customer data is processed and stored.<\/p>\n\n\nExternal Service: HiraAssist<\/h4>\n\n
WooCommerce (Optional)<\/h4>\n\n
Key Features<\/h4>\n\n
manage_options<\/code> capability for admin access<\/p>\n\nWhat Data is Sent to HiraAssist?<\/h4>\n\n
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API Endpoints Used<\/h4>\n\n
POST \/api\/ecommerce\/integrations\/woocommerce\/auto-connect<\/code> - Initial connection setup\n* GET \/api\/ecommerce\/integrations\/test<\/code> - Connection verification\n* POST \/api\/ecommerce\/integrations\/{id}\/sync<\/code> - Manual product sync trigger\n* POST \/api\/ecommerce\/widget-config<\/code> - Widget configuration retrieval<\/p>\n\nSystem Requirements<\/h4>\n\n
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Compatibility<\/h4>\n\n
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Support<\/h3>\n\n
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Privacy & Terms<\/h3>\n\n
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From WordPress Admin (Recommended)<\/h4>\n\n
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Manual Installation<\/h4>\n\n
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\/wp-content\/plugins\/<\/code> via FTP<\/li>\nConfiguration<\/h4>\n\n
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