WP-Live Chat by 3CX

Descripción

Connect with your website visitors for free with the WP-Live Chat plugin by 3CX. With more than 1,500,000 downloads, WP-Live Chat is the most popular, effective and reliable live chat plugins for WordPress. Watch your conversions sky rocket by communicating directly with your website visitors in real-time.

Features

  • No hidden costs, it’s free
  • Unlimited agents
  • Initiate live chats with website visitors
  • Agent to agent chats
  • Live chat with your website visitors
  • Transfer chats to another agents
  • Set up departments
  • Easy to use interface for both the admin and the visitor
  • Ability to edit text fields and colors of the chat box
  • Users can drag the live chat box around their page
  • Create a custom offline message form when agents are offline
  • Storage of offline messages when plugin is switched off
  • 6 live chat box themes
  • Fully customizable
  • Apply animations to the chat window
  • Access historical live chat records
  • Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
  • Compatible with translation plugins
  • Add surveys or polls to your chat box, before or after a chat session
  • Anonymity for your visitors
  • Automatic pop-up of chat box
  • Ability to only show the chat box to registered users
  • Compatible with all caching plugins (live chat window loaded via Ajax)
  • Desktop Notifications when a new live chat comes in
  • View missed live chats
  • Set the starting position of your chat box
  • Comprehensive list of live chat options
  • Enable/Disable the sound when a new live chat message is received
  • Ban visitors from chatting to you based on IP Address
  • Select whether Name and Email is required when users initiate a chat
  • See what your users are typing before they send their message
  • Quick Responses (insert a predefined response to your live chat box)
  • Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
  • Reporting (chat stats, popular pages, ROI tracking and reporting, customer satisfaction ratings)
  • Customer satisfaction ratings for each chat session
  • ROI tracking
  • Add your company logo to the live chat window
  • Add your photo to the live chat window
  • Include/exclude the live chat from appearing on certain pages
  • Choose when to accept chats

Get WP-Live Chat by 3CX for free!

30 seconds live chat installation

Our live chat plugin instantly gives you the ability to chat directly with existing or potential customers and website visitors in real-time. Agents can initiate a live chat with a visitor or vice versa. Increase your website conversion rates by providing real time live support and assistance.

Quick Overview

Once the live chat plugin is activated, click on «Live Chat» in the left menu navigation. As soon as a visitor lands on your website, their details will be displayed in the live chat control panel. A live chat box will be displayed on their screen. If they fill out their details and click «Start chat», a ringing sound will trigger in your live chat control panel. Once you accept the chat, you can converse with your visitor.

Using WP-Live Chat by 3CX effectively on your website

One of the most important tasks is to convert visitors into customers. Whether that’s by filling in your contact form or using your free trial, conversions matter. A lot. What better way to make sure you don’t lose a potential customer than by conversing with them real-time, while they’re still on your site.

  • Easy and convenient for visitors
  • Live chat build rapport with your potential customers
  • Increase sales
  • No hidden fees. It’s free
  • Reduce costs by using live chat on your website with minimum staff
  • Learn to understand the pain points of your customers

Have the choice to use your website or our server to host your live chat

You now have the choice to host your live chat on either your own website (using your own resources) or our live chat server (using our resources). Making use of our live chat server will improve your chat’s performance by up to 300% and reduce the load on your host.

External/3rd Party Services

WP-Live Chat by 3CX makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

WP Live Chat Activation API (https://activation.wp-livechat.com) (Required)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. WP-Live Chat by 3CX Privacy Policy: https://www.3cx.com/wp-live-chat/privacy-policy/

Google App Engine (https://cloud.google.com/appengine/) (Optional)

We use Google App Engine to spawn or despawn multiregional low latency chat servers depending on chat load. This service is optional, and is not enabled by default. You can enable this service from within the Advanced Features settings menu. Google App Engine Privacy Policy: https://cloud.google.com/security/privacy/

Gravatar (https://en.gravatar.com/) (Required)

We use Gravatars to generate user and agent avatars within the live chat environemnt. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

Traducciones

  • Inglés
  • German (Dennis Klinger & Benjamin Schindler)
  • Spanish (Sergio Castrillon & Ana Ayelen Martinez & Olivier Gantois)
  • Russian (Igor Butsky)
  • French (Marcello Cavallucci & Olivier Gantois)
  • Brazilian (Gustavo Silva)
  • Hebrew (David Cohen)
  • Slovakian (Dana Kadarova)
  • Swedish (Tobias Sernhede – adser.se)
  • Mongolian (Monica Batuskh)
  • Romanian (Sergiu Balaes)
  • Czech (Pavel Cvejn)
  • Danish (Mikkel Jeppesen Juhl & Kasper Jensen)
  • Italian (3CX Team)
  • Dutch (Elsy Aelvoet)
  • Greek (Peter Stavropoulos)
  • Norwegian (Robert Nilsen & Ole Petter Holthe-Berg)
  • Hungarian (GInception & Andor Molnar)
  • Indonesian (Andrie Willyanta)
  • Finnish (Arttu Piipponen)
  • Dutch (Niek Groot Bleumink)
  • Polish (Sebastian Kajzer)
  • Turkish (Yavuz Aksu)
  • Brazilian Portuguese (Luis Simioni)
  • Farsi (Maisam)
  • Croatian (Petar Garzina)
  • Chinese – Simplified^
  • Chinese – Traditional^

Capturas

  • Customer UI of WP-Live Chat by 3CX
  • Live Chat Agent UI of WP-Live Chat by 3CX
  • GDPR and Privacy Policy Agreement Dialog of WP-Live Chat by 3CX
  • Dashboard with Chat Statistics available in WP-Live Chat by 3CX
  • Live Chat Management UI for Agents in WP-Live Chat by 3CX
  • Settings page in WP-Live Chat by 3CX
  • Chatbox Style Customization for WP-Live Chat by 3CX

Bloques

Este plugin proporciona 2 bloques.

wp-live-chat-support/wplc-chat-box
WP Live Chat Trigger
wp-live-chat-support/wplc-inline-chat-box
WP Live Chat Box

Instalación

  1. Once activated, click the «Live Chat» link under your settings tabs.
  2. Go to any page on your site and initiate a chat.

FAQ

I’ve installed the live chat plugin, now what?

Once installed and activated, a link should appear in your left navigation panel within your WP-ADMIN section. Click on the «Live Chat» link and follow the on screen instructions.

Where can I find documentation for WP-Live Chat by 3CX?

Please review the live chat documentation on our website.

Does WP-Live Chat by 3CX connect to a third party server?

By default, yes, it connects to our own prioprietory Live Chat Servers to ensure high speed chat delivery & our activation server for automatic license provisioning. The plugin can be ran in on-premise mode which uses your own installation as the chat server, in this case, only the activation server is contacted.

What are desktop notifications?

Desktop notifications are notifications that will appear on the bottom right of your screen when a new live chat is received. This feature is supported in all browsers except Microsoft Edge.

Can my visitors start a live chat without entering their name and email address?

Yes. This option is available on the live chat settings page.

How does WP-Live Chat by 3CX notify me of an incoming live chat?

You will be notificed of a new live chat by means of email, audio and desktop notifications.

Can I see if I missed any live chats that I may not have answered in time?

Yes. To view the list of live chats you missed, go to ‘Live Chat’ -> ‘Missed Chats’

Troubleshooting

If you’re experiencing issues running WP-Live Chat by 3CX, please take note of the following:

  • Clear your browser cache & cookies.
  • Uninstall all old versions of the plugin and install the latest.

If the live chat box still does not appear on your website, please go through the following steps:

  • Please ensure your theme’s footer.php file has the following line before the closing body tag:
  • Ensure that no other plugins are causing JavaScript errors on your website. This could interfere with the execution of our plugin’s JavaScript.
  • If you need more help, please use the support forum

Reseñas

31 de octubre de 2019
I asked to add a button in the top menu of WordPress to activate or deactivate chat, in case agent wants to step out for a moment. They actually listened and added it to the plugin within a week, that is remarkable quick and very thoughtful to agree that this addition is a valuable one for users of the plugin. A big shout-out and thank you to the developers! Greetings and thank you from the Netherlands!
25 de octubre de 2019
It works very well and is easy to install and configure even though there are many options to customize && the support is very good and fast.
Leer todas las 787 reseñas

Colaboradores y desarrolladores

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Colaboradores

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Registro de cambios

/*
= 8.1.4 – 2019-11-08
* Bugfix: logo not displayed properly on chat box top bar
* Bugfix: resolved issues reported by «Health Check & Troubleshooting» plugin
* Bugfix: timezone issue in business hours when PHP timezone is different from wordpress timezone
* Improvement: added single day configuration and two time intervals in business hours setting
* Improvement: performance boost in session management

= 8.1.3 – 2019-10-31
* Bugfix: Admin detected as an agent – doesn’t show offline messages form
* Bugfix: Remove picture from chat box doesn’t work properly
* Bugfix: Edge JS compatibility issue in dashboard has been fixed
* Bugfix: The page will no longer refresh upon ending a chat with an agent.
* New feature: Agent online/offline switch in WordPress admin bar
* New feature: Adjustable chatbox height 30% – 80% of page size
* Improvement: Cleaned up async_storage functions
* Improvement: Better alignment for chat popup with no picture
* Improvement: Reworked agent online/offline functions
* Improvement: Default business hours are now 9:00 – 18:00 instead of 00:00 – 00:00
* Improvement: The ‘Use Logged In User Details’ feature has been moved to the ‘Chat Box’ settings page.

= 8.1.2 – 2019-10-24
* New feature: improved auto pop-up feature, now 3 options to choose from
* New feature: Pop-up only when agents are online
* New feature: reimplemented visitor country detection using external plugin GeoIP Detection
* Bugfix: readded mobile detect and option to disable on mobile devices
* Bugfix: «Use Logged In User Details» displays username instead of display name
* Bugfix: Cannot empty facebook and twitter urls
* Bugfix: «Exclude chat window on selected post types» settings do not work properly
* Bugfix: «text-align: center» in dashboard main element causing issues to some plugins
* Bugfix: multisite installation issue may block website
* Improvement: updated Font Awesome to v5 for better theme compatibility
* Improvement: removed page refresh when user ends chat session

= 8.1.1 – 2019-10-17
* Fixed js error in «Open chat window via» feature
* Fixed escaping issue in agent history
* Fixed wrong behaviour in «Open chat window via» feature, chat does not re-open if user minimized it
* Changed translation domain to plugin slug wp-live-chat-support for wordpress translator compatibility
* Fixed some double slashes in image urls
* Added some missing translation strings
* Fixed some invalid z-index values