AnswerHawk – AI Email Support by WizeHawk

Descripción

AnswerHawk is a self-hosted WordPress support inbox designed to reduce repetitive customer-support work.

It connects directly to a support mailbox through IMAP and SMTP, keeps support tickets inside WordPress, checks a reusable local Answer Library before using AI, filters obvious automated/test mail locally, and can draft replies with the WordPress AI Client when the site owner enables AI.

AnswerHawk Free includes:

• Direct IMAP inbox synchronization and SMTP replies.
• A WordPress support inbox with ticket statuses and conversation history.
• Local noise filtering before AI.
• A reusable Answer Library with no paid item cap.
• Manual Answer Library entries.
• Documentation import without an AI call.
• Review-mode AI drafts through the WordPress AI Client.
• Conservative escalation rules for higher-risk requests.
• No required AnswerHawk cloud account.

The optional AnswerHawk Pro add-on is a separate plugin that runs alongside the Free core. It adds automatic learning from approved replies, Trusted mode, Autopilot mode, and an Advanced Remote Connector. The paid implementation is not bundled inside the WordPress.org plugin.

External services and data transmission

AnswerHawk does not require an AnswerHawk-hosted cloud service.

Mail: When you configure SMTP and IMAP, AnswerHawk connects to the mail servers you enter. Customer email addresses, message content, and replies are transmitted to or from those mail servers as required for normal email operation. The mail provider is chosen and configured by the site owner.

AI: AI is optional. If AI support is enabled, AnswerHawk uses the WordPress AI Client (wp_ai_client_prompt()). WordPress routes prompts to the AI provider and model configured by the site owner under Settings > Connectors. A prompt may contain the customer’s support message, relevant conversation history, and relevant support knowledge so the provider can draft a reply. AnswerHawk does not choose or store the AI provider’s API credentials. Review the terms and privacy policy of the provider you choose before enabling AI.

WordPress AI Client documentation:
https://developer.wordpress.org/reference/functions/wp_ai_client_prompt/

WizeHawk links: The plugin includes links to the public AnswerHawk product, documentation, and contact pages. Visiting those links is optional and happens only when an administrator clicks them:
https://wizehawk.com/plugins/answerhawk/
https://wizehawk.com/contact/

Privacy

AnswerHawk is designed to keep its support database on the WordPress site. It does not require a WizeHawk cloud account.

If SMTP/IMAP is configured, email data necessarily travels between the WordPress site and the mail servers chosen by the site owner.

If AI support is enabled, support content needed to generate a draft may be sent through the WordPress AI Client to the AI provider configured by the site owner. The site owner is responsible for reviewing the selected provider’s terms, privacy policy, and data-handling settings.