Knowledge Base

Descripción

Knowledge Base is an easy to use WordPress plugin that allows you to create a knowledge base / FAQ section on your WordPress blog.

This is perfect if you have single or multiple products and want a single knowledge base with little effort.

The plugin was born after I tried several free plugins and themes out there and that couldn’t fit my purpose. It’s designed to be very easy to install and use out of the box.

You can view a live demo of my own knowledge base.

Terminology

  • Articles: A custom post type wz_knowledgebase is used to store all the knowledge base articles
  • Sections: A custom taxonomy ( kbcategory ) used to create the knowledge base. You will need at least one category in order to display the knowledge base. These categories can be added under Knowledge Base > Sections
  • Tags: Additionally you can use tags ( kbtags ) can also be used for each knowledge base article.

Características principales

  • Supports unlimited knowledge bases using different sections with unlimited nested levels
  • Estilos incorporados que muestran la base de conocimiento maravilosamente y totalmente adaptable – Utiliza el sistema adaptable de cuadrícula
  • Enlaces permanentes personalizables: Los archivos están activos para que la base de conocimientos pueda ser vista automáticamente al activarse en /knowledgebase/. Puedes cambiar esto en la página de ajustes.
  • Shortcode: [knowledgebase] will allow you to display the knowledge base on any page of your choosing. For other shortcodes, check the FAQ
  • Gutenberg block: You can display the knowledge base using a block. Find it by typing kb or knowledge base when adding a new block
  • Migas de pan: Las plantillas por defecto incluyen migas de pan. Alternativamente, utiliza las funciones o el shortcode para visualizarlo donde desees.
  • Widgets: artículos de WZKB, secciones de WZKB y migas de pan de WZKB
  • Caché incorporado para acelerar la visualización de tus artículos de la base de conocimiento

Colaborar

If you have an idea, I’d love to hear it. WebberZone Knowledge Base is also available on Github. You can create an issue on the Github page or, better yet, fork the plugin, add a new feature and send me a pull request.

Capturas

  • Menú de Knowledge Base en la administración de WordPress
  • Visor de Knowledge Base mostrando los estilos por defecto
  • Knowledge Base alerts
  • Ajustes » General
  • Ajustes » Salida
  • Ajustes » Estilos
  • Widgets de la base de conocimiento

Bloques

Este plugin proporciona 2 bloques.

  • Knowledge Base Display the Knowledge Base
  • Knowledge Base Alerts Display alerts for WZ Knowledge Base

Instalación

Instalación de WordPress (La manera más fácil)

  1. Navigate to “Plugins” within your WordPress Admin Area
  2. Haz clic en «Añadir nuevo» y en el cuadro de búsqueda introduce «Knowledgebase» o «Knowledgebase Base «.
  3. Find the plugin in the list (usually the first result) and click “Install Now”
  4. Activate or Network activate the Plugin in WP-Admin under the Plugins screen

Instalación manual

  1. Download the plugin
  2. Extract the contents of knowledgebase.zip to wp-content/plugins/ folder. You should get a folder called knowledgebase.
  3. Activate or Network activate the Plugin in WP-Admin under the Plugins screen

Usage

  1. Visit Knowledge Base » Sections to add new categories to the knowledge base
  2. Visit Knowledge Base » Add New to add new Articles to the knowledge base. You can select a section from there while adding
  3. Optionally, create a new page or edit an existing one and add the shortcode [knowledgebase] or use the block to set up this page to display the knowledgebase

The plugin supports unlimited levels of category hierarchy. To build a multiple product knowledge base:

  1. Set the First section level under the Output tab to 2
  2. Create a set of top level sections for each product
  3. Create sub-sections for each of the products

This live demo is a working example of a multi-product knowledge base.

FAQ

If your answer to your question isn’t listed here or the Knowledge Base, please create a new post at the WordPress.org support forum. It is the fastest way to get support as I monitor the forums regularly. I also provide premium paid support via email.

404 errors on the knowledge base

This is usually because of outdated permalinks. To flush the existing permalinks rules simply visit Settings » Permalinks in your WordPress admin area.

Shortcodes

Refer to this Knowledge Base article to details of all the shortcodes included in the plugin.

Using your own templates for archives and search

WebberZone Knowledge Base incorpora un conjunto de plantillas personalizadas para mostrar los archivos de los artículos, los archivos de las categorías y los resultados de búsquedas. Puedes anular fácilmente cualquiera de estas plantillas creando tu propia plantilla en la carpeta de tu tema

  1. Vista del artículo: single-wz_knowledgebase.php
  2. Articles archive: archive-wz_knowledgebase.php
  3. Category archive: taxonomy-wzkb_category.php
  4. Search results: search-wz_knowledgebase.php

How do I sort the posts or sections?

El plugin no tiene una característica incorporada para ordenar las entradas o secciones. Necesitarás un plugin externo como Intuitive Custom Post Order que te permite fácilmente arrastrar y soltar las entradas, secciones o etiquetas para mostrarlas en un orden personalizado.

Reseñas

Leer todas las 2 reseñas

Colaboradores y desarrolladores

«Knowledge Base» es un software de código abierto. Las siguientes personas han colaborado con este plugin.

Colaboradores

Traduce «Knowledge Base» a tu idioma.

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Revisa el código , echa un vistazo al repositorio SVN o suscríbete al registro de desarrollo por RSS.

Registro de cambios

2.1.1 – 30 January 2022

Release post: https://webberzone.com/blog/knowledge-base-v2-1-0/

  • Mejoras:

    • New options to set number of articles and to show excerpt in the widget
  • Corrección de errores:

    • Update activation on multisite when a new blog is added
    • PHP errors when using the widget

2.1.0 – 8 January 2022

  • Características:

    • New related articles module. Enable/disable in the settings page
    • New Gutenberg block for alerts. Original knowledge base block has been upgraded to use block.json
  • Mejoras:

    • wzkb_knowledge function takes additional parameters that override global settings if passed
    • Additional settings added for Knowledge Base block
  • Corrección de errores:

    • Fixed Custom CSS loaded incorrectly with a 0 on install/reset
    • Dashicons were not properly loaded on frontend

Earlier versions

For the changelog of earlier versions, please refer to the separate changelog.txt file or the Github releases page