Descripción
Wrong shipping addresses are one of the most common support requests stores receive, and they usually arrive when it is already too late.
OrderMender adds a short, configurable editing window right after checkout. While the window is open the order sits in a dedicated «Hold for Editing» status so fulfillment automation knows not to touch it, and the customer gets a simple form where they can:
- Correct their shipping address
- Correct their billing address (the billing email stays locked)
- Update the customer-provided order note
When the window closes, or the customer confirms early, the order releases back to processing automatically and normal fulfillment continues.
How it works
- An eligible order moves to «Hold for Editing» after checkout.
- The thank-you page (and My Account) shows a countdown with an edit button.
- Guest customers get a secure, single-order magic link – no account needed.
- Every change is logged as an order note and admins can be notified by email.
- The order releases itself when the timer ends or the customer clicks confirm.
Built for reliability
- Compatible with WooCommerce High-Performance Order Storage (HPOS)
- Compatible with Checkout Blocks
- Releases run through Action Scheduler with a WP-Cron fallback plus an init-time safety sweep, so held orders never get stuck
- Editing access is protected by per-order tokens and nonces, and re-validated server-side on every request
Privacy
This plugin does not connect to any external service and does not send data anywhere. All edits happen on your own site.
Capturas
Instalación
- Install and activate WooCommerce.
- Upload the plugin files to
/wp-content/plugins/ordermender, or install through the WordPress plugins screen. - Activate the plugin through the ‘Plugins’ screen.
- Configure the window under WooCommerce > Settings > Order Editing.
FAQ
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Which orders get held?
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By default every order that transitions into Processing enters the window once. Enable «Require completed payment» if you only want paid orders held (useful with pay-on-delivery methods).
Digital-only orders that complete instantly are never affected.
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What happens when the window ends?
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The order returns to Processing automatically and receives an order note. Nothing else about the order changes.
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Can customers change items, quantities, or prices?
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Not in this version. This plugin intentionally limits edits to addresses and notes so totals, taxes, stock, and payments always stay consistent.
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Is the billing email editable?
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No. Changing the email tied to an order would break receipts and password flows, so it is deliberately excluded.
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What if my site uses pay-on-delivery?
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Turn off «Require completed payment» in settings so unpaid COD-style orders also get a window before you ship.
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Colaboradores y desarrolladores
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Registro de cambios
1.0.0
- First release: post-checkout editing window, secure guest magic links, address and note editing, automatic release via Action Scheduler with WP-Cron fallback, HPOS compatibility.