LiveChat – WP live chat plugin for WordPress

Descripción

WordPress Chat Plugin

LiveChat – WP live chat plugin for WordPress is a WordPress chat plugin you can use to quickly and easily add live chat support to your WordPress website. It allows for instant communication with on-site visitors and customers and enables prompt resolution to their questions or concerns.

With a fully functional WordPress chat plugin, not only you can increase your sales – as it’s the quickest way to remove buyer objections – but it also allows you to build stronger customer relationships.

Feature-Rich WordPress Live Chat Plugin

LiveChat live chat app comes with a comprehensive set of features, including proactive chat invitations – so chat operators can automatically send personalized messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.

Plus, it makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

In addition to live chat support, LiveChat also offers a built-in ticketing system to provide 24/7 customer service to customers. Whenever there are no chat operators available, the chat box widget is replaced by a ticket form so that customers can still contact you with their questions. You can also use tickets for managing and tracking customer cases that couldn’t be resolved in a single live chat session.

Live Chat for WordPress website

One of the key things about LiveChat – WP live chat plugin for WordPress is that it is designed to work with any WordPress Site Builder – Elementor Page Builder, Page Builder by SiteOrigin, WordPress Page Builder – Beaver Builder, to name a few.

In addition, this WordPress plugin works well with any WordPress theme or WordPress template you may use without requiring any modifications.

Want to communicate with shoppers while they’re browsing your store, built on WordPress? LiveChat has partnered with all the major e-commerce platforms, including BigCommerce for WordPress, WooCommerce, and Ecwid Ecommerce Shopping Cart.

Easy to Customize and Extend

From email marketing to social, LiveChat integrates seamlessly with a range of popular third party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter.

Live chat benefits

  • An instant connection to help – from overnight shipping to instant access to your product or service, customers want help instantly. Out of all the customer support channels available — offline or online — live chat support is by far the quickest and simplest.

  • An easy and convenient way to support customers – with this WordPress support chat, customers have a direct and free option to ask for help. They can use it with minimal disruption to their day, which turns out to be very convenient.

  • Increase sales and conversions – using live chat and WordPress together, enables customers to ask questions about the product they want to buy and you can answer them in real-time, which simplifies the buying process.

  • Improve average order value and overall sales through live chat – using live chat online to communicate with the customer helps to understand their needs. You can use that knowledge to recommend similar products and services to increase the average order value.

  • Competitive advantage – just by offering WordPress live chat support – users are one step ahead of the companies that do not. Competitive advantage can be obtained by managing products more effectively, and having good relationships with customers.

What is live chat for WordPress?

If you run a website, and you are serious about your business then using live chat is no brainer. Live chat plugin for WordPress adds a live chat widget to the bottom of your website that allows visitors to chat to you in real time. Live chat software is perfect for businesses of all sizes, enabling them to close more sales and improve customer satisfaction scores.

Usage

With the LiveChat online chat plugin for WordPress, you can add a live chat box to every page of your website, including the checkout in no time. To answer chats, chat operators have to be logged into one of our chat apps – LiveChat for web browser, LiveChat for macOS or LiveChat for Windows. There are also applications for mobile devices – iPhone, iPad and Android.

Requirements

While LiveChat chat plugin for WordPress is free, you need a subscription of LiveChat to use it. For an overview of available plans and their cost navigate to LiveChat pricing.

When you first sign up for LiveChat, you’ll automatically be placed on a free 14-day, free trial (no credit card required). Your trial account will give you access to all the features of the Team plan, such as unlimited chats, chat triggers, ticketing system, visitors monitoring and full widget customization. After 14 days, the trial will end, and you will be able to subscribe to one of four pricing plans.

Sign up for our LiveChat

Localization

LiveChat – WP live chat plugin for WordPress is a fully translation-ready plugin, meaning you can translate the entire plugin into any language on translate.wordpress.org.

Live Chat Features

  • Canned responses – predefined responses on live chat which enable you to be more efficient and help customers faster.

  • Chat widget customisation – each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.

  • File upload support – you can send and receive files over the live chat widget to reach an understanding faster.

  • Support and agent ratings – get a better understanding of visitor satisfaction by allowing them to rate a chat as either good or bad during or after the live chat session.

  • Visitor tracking – this allows you to gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.

  • Ticket form – when you go offline, our live chat plugin for WordPress enables communication with clients by storing their messages as tickets. When you come back online, you can answer these questions.

  • Chat invitations – these allow you to initiate conversations when certain criteria are met; ie automatically live chat with your visitors once they land on your website.

  • pre- and post-chat surveys – add surveys to the live chat window; gather customer information and insights at the beginning and end of each chat.

  • Multi-channel communications – reach out to your customers regardless of the channel they are using live chat, Facebook Pages, Facebook Messenger, Twitter and email.

  • Chat log and data exporting – browse through comments reflecting customers needs and expectations. All messages are stored and can be accessed later on; using our API, you will be able to export all of them to the area of your choice.

  • Chat window themes – choose from a couple of distinct styles when choosing the look for your live chat window.

  • Mobile live chat applications – mobile apps for iOS and Android will help you chat with customers wherever you are.

  • Reports and analytics – spot areas which can be optimized and more efficient with built-in live chat and tickets metrics. Reports are also available through API. Gathered data are exportable in CSV format.

  • Chat assignment – automatically assign conversations equally between available teammates. Alternatively, they can go straight to the queue and it is up to you and your team to decide when to pick them up.

  • Chat tags and keywords – these allow you organize and categorize your live chat content to help you find common issues and questions.

  • Facebook Messenger – keep all your communication in one place by responding to new messages from your fans and customers right in live chat application.

  • Chat notifications – with a large number of different in app, browser, sound, and email notification options you will never miss a live chat again.

  • Ticket creation and management – create tickets for cases that can’t be resolved within one live chat. When you have the solution, go back to them to wrap things up.

  • Chat transcripts – if you’d like to keep an additional archive of your chats, you can get complete live chat transcripts from LiveChat.

  • User groups – group teammates by expertise – sales, support and finances – and assign live chat conversations to them.

  • Chat transfer – exchange chats when necessary; it’s extra handy when you encounter cases that only a particular member of the team can handle.

  • Chat on multiple websites – if you are running several websites, you can hook all of them up to a single LiveChat account. Plus, you can keep the chat widget look consistent through all pages and sites.

  • Visitor banning – to minimize “trolls” from taking up your time. Use this wisely.

  • Sales integration – using our e-commerce integrations you can see which sales were assisted by live chat.

  • Chat via a direct live chat link – invite customers to start chatting from anywhere by placing a link in your emails, social media, or website.

With this chat plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here.

Multilingual live chat plugin

Adjusting language of your chat window to the language your page is a very important step of the customization.
Because of that, LiveChat has been translated into 45 languages; below is the list of supported languages:

  • Arabic / العَرَبِيَّة live chat plugin
  • Armenian / Հայերեն live chat plugin
  • Azeri / Azərbaycan live chat plugin
  • Bulgarian / български live chat plugin
  • Catalan / Català live chat plugin
  • Simplified Chinese / 简体中文 live chat plugin
  • Traditional Chinese / 繁體中文 live chat plugin
  • Croatian / Hrvatski live chat plugin
  • Czech / Česky live chat plugin
  • Danish / Dansk live chat plugin
  • Dutch / Nederlands live chat plugin
  • English live chat plugin
  • Estonian / Eesti live chat plugin
  • Finnish / Suomi live chat plugin
  • French / Français live chat plugin
  • Georgian / ქართული live chat plugin
  • German / Deutsch live chat plugin
  • Greek / Ελληνικά live chat plugin
  • Hebrew / עברית live chat plugin
  • Hungarian / Magyar live chat plugin
  • Icelandic / Íslenska live chat plugin
  • Indonesian / Bahasa Indonesia live chat plugin
  • Italian / Italiano live chat plugin
  • Japanese / 日本語 live chat plugin
  • Kazakh / қазақ тілі live chat plugin
  • Korean / 한국어 live chat plugin
  • Latvian / Latviešu live chat plugin
  • Lithuanian / Lietuvių live chat plugin
  • Malaysian / Bahasa Malaysia live chat plugin
  • Norwegian (bokmål) / Norsk (bokmål) live chat plugin
  • Norwegian (nynorsk) / Norsk (nynorsk) live chat plugin
  • Polish / Polski live chat plugin
  • Portuguese / Português live chat plugin
  • Brazilian Portuguese / Português brasileiro live chat plugin
  • Romanian / Română live chat plugin
  • Russian / Русский live chat plugin
  • Serbian / Srpski live chat plugin
  • Slovak / Slovenčina live chat plugin
  • Slovene / Slovenščina live chat plugin
  • Spanish / Español live chat plugin
  • Swedish / Svenska live chat plugin
  • Thai / ไทย live chat plugin
  • Turkish / Türkçe live chat plugin
  • Ukrainian / Українська live chat plugin
  • Vietnamese / Tiếng Việt live chat plugin

Notes

LiveChat is the best WordPress live chat plugin on the market. No other WordPress live chat plugin compares to LiveChat and features it offers.

From bootstrapped startups to global enterprises, LiveChat is suitable for all companies, regardless of their size or industry. Some of our customers include: Huawei, TED, Adobe, Ikea, PayPal, BBB, Pizza Hut, Acer and Virgin.

Testimonials

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option(read more).
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96% (read more).
Michal Haze, the Head of Customer Experience at Kinguin

Documentation and Support

  • For documentation and tutorials go to our help desk article.
  • If you have any more questions, start a live chat session with our support on the WordPress integration page.
  • For more information about live chat features, FAQs and documentation, check out our website.
  • If interested, you can join our community group here.

Also, if you have any questions about this live chat plugin, feel free to post a thread in our WordPress.org forum.

About us

LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and web analytics capabilities. The main aim of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 27,000 businesses including top names like Ikea and PayPal.

The LiveChat ecosystem

LiveChat’s ecosystem of products includes:
LiveChat – a communication tool that allows you to chat live with your customers.
HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
ChatBot – a bot framework for AI chat bots.
Open Messaging Platform – create and monetize apps or build extensions for your own team.
Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.

Press & Brand Assets

LiveChat is one word, spelled with a big L and a big C. When writing about this WordPress live chat form plugin, please make sure to use the right form. To make your life easier, we have have prepared a LiveChat Press page where you can download our logo, screenshots, and other relevant assets.

Capturas

  • Bring the best live chat for WordPress with you and help your online customers anytime, anywhere.
  • By talking directly with customers, you can collect real-time customer feedback, boost sales, and manage customer relationships with ease.
  • From the LiveChat dashboard you can monitor all traffic and actively initiate a chat whenever you feel your visitor needs help.
  • Customize all of the settings and messaging of your live chat widget to match the style and look of your brand.
  • LiveChat keeps a full record of your chat conversations. Use them to learn more about customers and refine your customer service.

Instalación

Automated Installation

  1. Go to your WordPress admin dashboard, then find the “Plugins” menu.
  2. Click on “Add New” and search for “LiveChat”.
  3. Activate the live chat plugin through the Plugins menu in WordPress.
  4. Click the LiveChat menu on the left.
  5. Create a new account or sign-in if you already have a LiveChat account.

Manual Installation

  1. Upload wp-live-chat-software-for-wordpress directory to WordPress plugins directory (/wp-content/plugins/).
  2. Activate the live chat plugin through the Plugins menu in WordPress.
  3. Click the LiveChat menu on the left.
  4. Create a new account or sign-in if you already have a LiveChat account.

For more detailed instructions, go to the live chat plugin page.

Preguntas frecuentes

Do I need a LiveChat account to use this live chat plugin?

Yes – you can create your live chat account here.

Do you offer a free trial?

Yes, you can test all of the features of our live chat software for 14 days. Sign up for free here.

Sign up for free here.

Are there any limitations during the trial period?

No, during the 14-day trial, by default, you will be able to test all of the features in the Team plan.

Is it required to install any additional software to use LiveChat?

Just this live chat plugin; LiveChat works as SaaS and doesn’t require any extra service to work.

Do you provide live chat support?

YES! You can live chat with us anytime – we are available 24/7/365!

Can I use this live chat service on any type of website?

Yes — it is possible to add our live chat widget to any website using Javascript.

How many website visitors can contact me via this live chat plugin in real time?

One live chat operator can handle up to 99 talks at the same time.

What e-commerce platforms does LiveChat integrate with?

Currently we integrate with BigCommerce, Shopify, Volusion, Big Cartel, Magento 1, Magento 2, 3dcart, Commerce V3, CoreCommerce, CS-Cart, Easy Digital Downloads (EDD), Ecwid, ekmPowershop, LemonStand, Shoplo, Miva, OpenCart, osCommerce, PrestaShop, SITE123, AmeriCommerce, Wix, WooCommerce, X-Cart, Zen Cart, VirtueMart, nopCommerce.

I am logged in. How do I start?

The first thing you need to do is change the live chat status to ACCEPT CHATS. That will allow you to start answering incoming chats from customer. You can also refer to our Agent Handbook for more details.

Do I need to be logged in to be available for chats?

Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form – click here to learn more about tickets in LiveChat.

Is there a limit to the number of chats I can take?

No, you can handle an unlimited number of live chats with any number of customers.

Is it possible to track on-site visitors through this live chat plugin?

YES! With LiveChat – live chat plugin for WordPress, you can see your visitor’s important information, such as their location, the page they are currently viewing.

Is the chat window customizable?

Yes, each part of the chat window can be customized – company logo, live chat theme and more.

Can I upload my own custom live chat buttons?

Sure thing — you can upload different type of buttons and use them to trigger the live chat window.

Can I proactively reach out to my website visitors and offer help?

It is possible to send proactive chats to your website visitors based on “live chat triggers”, such as the number of visited pages or time spent on the website.

Does your live chat software support other languages?

Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…). You can learn more about the supported languages here.

How do I add more live chat agents?

Just head to AGENTS > ADD AN AGENT to start adding new live chat agents.

Is it possible to specify a user role to my live chat operators?

Yes – there are three use roles available in your live chat license, each serving a different purpose. There is a live chat owner role, live chat administrators and live chat agents. To find more navigate to our website.

Can I disable the live chat widget on mobile devices?

It is possible to prevent the live chat window from popping up on mobile devices.

What can I customize in the live chat dashboard?

You can customize a range of features, like the live chat surveys, live chat theme, live chat buttons, live chat greetings, live chat canned responses, live chat tags and and some other advanced live chat settings.

How does the live chat app work after hours?

When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

How to personalize my live chat avatar?

To edit the live chat avatar, simply navigate to the AGENTS section, pick your account and click EDIT. Apart from changing the picture, you can edit the name and title for your avatar.

Does LiveChat support multiple websites?

Yes, you can use our live chat to monitor multiple websites using a single interface. Additionally, you can customize the look of the live chat widget per website.

Is it possible to change the position of the live chat widget?

Definitely – you can move your live chat from the right side of the screen to the left using CSS styles.

Can I have my customers include their contact details when they are asking for support?

Sure, you can use the pre-chat survey at the beginning of each live chat to collect relevant information, such as an email address or phone number.

How can I get notified of incoming live chats?

There are sound and visual notifications available to make sure that no chat or message goes unnoticed.

Can I live chat with customers on my mobile?

With our mobile live chat apps for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.

How to view chat transcripts?

Each live chat is saved as a chat transcript for future reference, and available to view from the Archives section.

Is there an option to delete some of the live chat transcripts from Archives?

You have to contact our live chat support team — they will be more than happy to help you with that.

Can I add live chat to Facebook?

It is possible to place a live chat option on your Facebook fan page that will open a whole new channel for your customers to use – read more about the live chat integration with Facebook here.

Can live chat agents help one another when chatting with customers?

Sure thing – they can use use chat transfers to hand over their chats to other live chat agents. Additionally, each ongoing chat can be supervised in real time for coaching purposes. Read more on the transfers and supervision features here.

Can I deactivate my live chat widget momentarily without having to remove the plugin?

There are two ways to do that – you can set your live chat status to “Don’t accept chats” (*remember to disable the ticket form), or you can disable the chat widget on selected pages using the URL rules feature.

I can’t seem to remember a password to my live chat account.

Don’t worry – you can easily set up a new password using this link.

What are the other integrations offered by LiveChat?

LiveChat conveniently integrates with a broad range of apps and services to ensure everything is at your fingertips. They are categorized in a various types: live chat – analytics integrations, live chat – chatbots integrations, live chat – CMS integrations, live chat – contact management integrations, live chat – CRM integrations, live chat – desktop sharing integrations, live chat – e-commerce integrations, live chat – email marketing integrations, live chat – file sharing integrations, live chat – help desk integrations, live chat – invoicing integrations, live chat – social media integrations.

Do you offer any tips on how to live chat… I could check?

Sure – head over to our website for best practices and tips on how to your company can benefit from live chat support.

Do you have any reviews from your customers I could check?

Here are some live chat reviews our customers sent us.

I love LiveChat. How can I promote it?

Feel free to leave us a review. Your feedback is really important to us, as it helps others discover our live chat software.

How do I learn more about LiveChat and your live chat plugin?

Navigate to our website and start a live chat with us!

Reseñas

21 de septiembre de 2019
It´s a greate add on to our home page, looks more professional and runs like an angel no problems so far and lots of new customers coming there throgh thanks
Leer todas las 49 reseñas

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Registro de cambios

3.8.2

  • plugin usage tracking enhancements

3.8.1

  • more secure way of displaying deactivation feedback modal

3.8.0

  • plugin redesign
  • deactivation feedback modal