WP Ticket Ultra Help Desk & Support Plugin

Descripción

WP Ticket Ultra offers a great suite of features that will help you to offer Top-Notch Customer Support.

This plugin has been developed for people that need to improve their support services. We know how hard it can be to offer high-quality support to your clients. A public forum might be a good option; however, this often leads to bigger problems when you are trying to support a growing business. We’ve gone through this experience, and that’s why we developed WP Ticket Ultra. This plugin has helped us a lot, and it will drastically improve your client relationships and increase your overall profits.

KEY FEATURES

  • SMTP Email Sending
  • Custom Message On Weekends
  • Staff Backend
  • Tickets Notification Rules
  • Replies Notification Rules
  • Assign Ticket Owner
  • Custom Email Subject Structure
  • Custom Priorities
  • Maximum Open Tickets Limit
  • Unlimited Products
  • Unlimited Departments
  • Clients Management
  • Clients Backend
  • Email Notification Templates
  • Advanced Admin Panel
  • Terms & Conditions

Read about all of the plugin’s features at WP Ticket Ultra

USEFUL LINKS

PAID EXTENSIONS

WP Ticket Ultra has a range of extensions that allow you to extend the power of the plugin.

  • WooCommerce – This add-on helps you to improve your client’s satisfaction. It allows your clients to open support tickets with just one click from their Orders dashboard. If you’re selling by using WooCommerce, offering support to your clients after the purchase is very important.
  • Staff Backend – Your staff members will be able to login to their accounts and manage tickets opened by your clients. All this without giving WP Dashboard access.
  • Canned Responses – Stop writing the same replies over and over again. This tiny add-on saves you a lot of time. It’s perfect for decreasing time spent creating replies and optimizes the time you or your staff spend on replying to tickets.
  • Activity Tracker – At some point you will need to check what’s happening between staff members and clients in real time. For that reason we have created this little but useful add-on that lets you keep a log of all the main actions when creating or replying tickets.
  • Private Credentials – It allows your clients to provide critical information with confidence. All sensitive information is encrypted in a secure database. This means that even if your database hacked, hackers won’t be able to obtain the client’s information.
  • Ticket Notes – Adding either privates or public notes to a ticket is very easy. This add-on allows users to attach public notes to a ticket and staff members and admin to attach public and private notes.
  • Guest Tickets – This add-on allows your users to submit ticket without having an account. By default WP Ticket Ultra will ask your clients to login to their account when submitting a new ticket.
  • AWeber – This will help you to start with your e-mail marketing campaign. It will add a checkbox to the registration form and ask users to register for your newsletter/e-mail list.
  • Custom Fields – There are times when you need to ask clients more information in order to offer a better support experience. This add-on allows you to create custom fields by department.
  • reCAPTCHA – With this add-on you will be able to add Google’s secure and user friendly reCaptcha verification in order to avoid bot spam registrations.

FREE EXTENSIONS

  • reCAPTCHA – With this add-on you will be able to add Google’s secure and user friendly reCaptcha verification in order to avoid bot spam registrations.

Capturas

  • TICKETS DASHBOARD
  • CHANGE OWNER
  • CANNED RESPONSES
  • REPLIES AND ATTACHMENTS
  • PRIVATE CREDENTIALS

Instalación

  1. Upload wp-ticket-ultra to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress

Preguntas frecuentes

Installation Instructions
  1. Upload wp-ticket-ultra to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ menu in WordPress
Is there an online documentation?

Yes, http://docs.wpticketultra.com/

Do you offer free support?

Yes, https://wpticketultra.com/contact.php

Do you offer a PRO version?

Yes, https://wpticketultra.com/compare-packages.php

Colaboradores y desarrolladores

“WP Ticket Ultra Help Desk & Support Plugin” es un software de código abierto. Las siguientes personas han colaborado con este plugin.

Colaboradores

Registro de cambios

1.0.3

CLICK HERE to check the changelog

1.0.2

CLICK HERE to check the changelog

1.0.0

  • Initial release